Blättern nach Zeitschriften

2023

• 

  Gelbrich, Katja ; Voigt, Sarah ; Nazifi, Amin:
  Remedy management for product recalls in the automotive industry : how car dealers should time the repair and communicate its outcome.
  In: Journal of business research : JBR. 167 (2023): 114173. - 12 S.
  ISSN 0148-2963
  10.1016/j.jbusres.2023.114173
  (Peer-Review-Journal)
• 

  Gelbrich, Katja ; Voigt, Sarah ; Nazifi, Amin:
  Remedy Management for Product Recalls in the Automotive Industry : how Car Dealers Should Time the Repair and Communication its Outcome.
  In: Journal of business research : JBR. 167 (2023): 114173.
  ISSN 0148-2963
  10.1016/j.jbusres.2023.114173
  (Peer-Review-Journal)

2021

• 

  Nazifi, Amin ; Murdy, Samantha ; Marder, Ben ; Gäthke, Jana ; Shabani, Bardia:
  A Bit(coin) of happiness after a failure : An empirical examination of the effectiveness of cryptocurrencies as an innovative recovery tool.
  In: Journal of business research : JBR. 124 (2021). - S. 494-505.
  ISSN 0148-2963
  10.1016/j.jbusres.2020.11.012
  (Peer-Review-Journal)
• 

  

  Wirtz, Jochen ; Fritze, Martin P. ; Jaakkola, Elina ; Gelbrich, Katja ; Hartley, Nicole:
  Service Products and Productization.
  In: Journal of business research : JBR. 137 (2021) 12. - S. 411-421.
  ISSN 0148-2963
  10.1016/j.jbusres.2021.08.033
  (Peer-Review-Journal)

2020

• 

  Mandl, Leonhard ; Hogreve, Jens:
  Buffering Effects of Brand Community Identification in Service Failures : the Role of Customer Citizenship Behaviors.
  In: Journal of business research : JBR. 107 (2020). - S. 130-137.
  ISSN 0148-2963
  10.1016/j.jbusres.2018.09.008
  (Peer-Review-Journal)
• 

  Cozzio, Claudia ; Volgger, Michael ; Taplin, Ross ; Woodside, Arch G.:
  Nurturing tourists' ethical food consumption : Testing the persuasive strengths of alternative messages in a natural hotel setting.
  In: Journal of business research : JBR. 117 (2020). - S. 268-279.
  ISSN 0148-2963
  10.1016/j.jbusres.2020.05.050
  (Peer-Review-Journal)
• 

  

  Wünderlich, Nancy ; Hogreve, Jens ; Chowdhury, Ilma Nur ; Fleischer, Hannes ; Mousavi, Sahar ; Rötzmeier-Keuper, Julia ; Sousa, Rui:
  Overcoming vulnerability : channel design strategies to alleviate vulnerability perceptions in customer journeys.
  In: Journal of business research : JBR. 116 (2020). - S. 377-386.
  ISSN 0148-2963
  10.1016/j.jbusres.2019.07.027
  (Peer-Review-Journal)

2017

• 

  Brüggen, Elisabeth C. ; Hogreve, Jens ; Holmlund, Maria ; Kabadayi, Sertan ; Löfgren, Martin:
  Financial well-being : a conceptualization and research agenda.
  In: Journal of business research : JBR. 79 (2017) 10. - S. 228-237.
  ISSN 0148-2963
  10.1016/j.jbusres.2017.03.013
  (Peer-Review-Journal)

2016

• Gelbrich, Katja ; Gäthke, Jana ; Grégoire, Yany:
  How a Firm's Best versus Normal Customers React to Compensation after a Service Failure.
  In: Journal of business research : JBR. 69 (2016) 10. - S. 4331-4339.
  ISSN 0148-2963
  (Peer-Review-Journal)
• 

  Blanc, Sebastian M. ; Setzer, Thomas:
  When to choose the simple average in forecast combination.
  In: Journal of business research : JBR. 69 (2016) 10. - S. 3951-3962.
  ISSN 0148-2963
  10.1016/j.jbusres.2016.05.013
  (Peer-Review-Journal)