Towards an Ecosystem of Hospitality : The Dynamic Future of Destinations

Kurzfassung/Abstract

Digitalization, new work and leisure concepts and global challenges are transforming the way we live. More stakeholders, including residents and entrepreneurs, actively participate in the implementation of alternative socio-economic concepts; as such, entrepreneurial ecosystems are seen as drivers of regional development. The research still lacks holistic approaches to the application of ecosystems in tourism destinations. Hence, the objectives of this article are to capture research on entrepreneurial ecosystems in tourism and, specifically, to derive a holistic model that integrates destination and location management across stakeholders. This research utilizes the method of a systematic literature review, starting with 597 articles on ecosystems. Following four stages of exploring the literature, the results show that most articles have been published in rather isolated fields of smart tourism or quality of life aspects. Based on the rather qualitative review that reveals specific ecosystem components, we propose a model of an “Ecosystem of Hospitality” (EoH). Focusing on stakeholder interaction and encounters, the EoH fosters the adoption of the entrepreneurial ecosystem to destinations in a dynamic approach. The practical implications are, for example, a broader consideration of various stakeholders, including the local population, and a switch in typical destination management tasks from mere tourism service production to regional development and living space management.