Veröffentlichungen "Miederer, Sandra"

Gelbrich, Katja ; Miederer, Sandra ; Kerath, Alina ; Roschk, Holger:
Can machines replace human service employees? A meta-analysis on customer responses to robotic vs. human agents.
2023
Veranstaltung: Frontiers in Service Conference, 15.-18. Juni 2023, Maastricht, Netherlands.
(Veranstaltungsbeitrag: Kongress/Konferenz/Symposium/Tagung, Paper)

Gelbrich, Katja ; Miederer, Sandra ; Kerath, Alina ; Roschk, Holger:
Can robotic agents serve customers like a human? A meta-analysis on customer responses to robotic vs. human agents.
2023
Veranstaltung: The 18th International Research Symposium on Service Excellence in Management (QUIS), 20.-23. Juni 2023, Hanoi, Vietnam.
(Veranstaltungsbeitrag: Kongress/Konferenz/Symposium/Tagung, Präsentation)