Forschungsprojekt
Meta-Analyse Service Profit Chain

2017

• 

  Hogreve, Jens ; Iseke, Anja ; Derfuss, Klaus G. ; Eller, Tönnjes F.:
  The Service–Profit Chain: a Meta-Analytic Test of a Comprehensive Theoretical Framework.
  In: Journal of Marketing. 81 (2017) 3. - S. 41-61.
  ISSN 0022-2429
  10.1509/jm.15.0395
  (Peer-Review-Journal)
• 

  Hogreve, Jens ; Bilstein, Nicola ; Mandl, Leonhard:
  Unveiling the Recovery Time Zone of Tolerance: When Time Matters in Service Recovery.
  In: Journal of the Academy of Marketing Science. 45 (2017). - S. 866-883.
  ISSN 0092-0703
  10.1007/s11747-017-0544-7
  (Peer-Review-Journal)

2013

• Hogreve, Jens ; Eller, Tönnjes F. ; Iseke, Anja ; Derfuss, Klaus G.:
  Does the Service Profit Chain Hold True? : A Meta-Analytical Approach.
  In: Proceedings of 2013 AMA Winter Marketing Educators' Conference, February 15-17. - Las Vegas, Nevada, 2013
  (Begutachteter Beitrag / peer-reviewed paper)

2012

• Hogreve, Jens ; Eller, Tönnjes F. ; Iseke, Anja ; Derfuss, Klaus G.:
  Does the Service Profit Chain Hold True? : A Meta-Analytical Approach.
  In: Proceedings of the 21st Annual Frontiers in Service Conference, June 14 - 17, 2012. - College Park, MD, 2012
  (Begutachteter Beitrag / peer-reviewed paper)