Blättern nach Zeitschriften

2005

• Stauss, Bernd:
  A Pyrric victory : the implications of an unlimited broadening of the concept of services.
  In: Managing service quality. 15 (2005) 2. - S. 219-229.
  ISSN 0960-4529
  (Peer-Review-Journal)

2004

• Stauss, Bernd ; Schöler, Andreas:
  Complaint management profitability : what do complaint managers know?
  In: Managing service quality. 14 (2004) 2/3. - S. 147-156.
  ISSN 0960-4529
  (Peer-Review-Journal)