Blättern nach Zeitschriften

B

• 

  

  Benoit (née Moeller), Sabine ; Hogreve, Jens ; Sichtmann, Christina ; Bilstein, Nicola:
  Professionalism Kills the Trading Star : Explaining Member Participation in Trading Communities.
  In: Journal of service management research : SMR. 3 (2019) 2. - S. 54-65.
  ISSN 2511-8676
  10.15358/2511-8676-2019-2-54
  (Peer-Review-Journal)
• 

  Bilstein, Nicola:
  The moderating effect of customers’ willingness to participate in service recovery and its impacting factors - An empirical analysis.
  In: Journal of service management research : SMR. 2 (2018) 3. - S. 17-29.
  ISSN 2511-8676
  10.15358/2511-8676-2018-3-17
  (Peer-Review-Journal)

F

• 

  Fleischer, Hannes:
  Stereotypes in Services – A Research Synthesis to Move from Scattered Insights to Generalizable Knowledge.
  In: Journal of service management research : SMR. 4 (2020) 4. - S. 216-236.
  ISSN 2511-8676
  10.15358/2511-8676-2020-4-216
  (Peer-Review-Journal)

J

• 

  

  Janotta, Frederica:
  Making emergent technologies more tangible : effects of presentation form on user perceptions in the context of automated mobility.
  In: Journal of service management research : SMR. 7 (2023) 1. - S. 7-22.
  ISSN 2511-8676
  10.5771/2511-8676-2023-1-7
  (Peer-Review-Journal)

W

• 

  Wünderlich, Nancy ; Hogreve, Jens:
  Configuring Customer Touchpoints : a Fuzzy-Set Analysis of Service Encounter Satisfaction.
  In: Journal of service management research : SMR. 3 (2019) 1. - S. 3-11.
  ISSN 2511-8676
  10.15358/2511-8676-2019-1-3
  (Peer-Review-Journal)