System and Method for Automated Decision Support for Service Transition Management

Kurzfassung/Abstract

A system and method for determining and managing risk impact of service downtime includes defining a process structure of one or more process types, services the process structure employs and a distribution of the services time durations. Process usage data is collected for each type of process, and risk is estimated based on penalties and expected deadlines for each process. For a service change and outage of a given length of time, an optimal change window is determined with respect to a minimized impact on the process based on the estimated risk.