Forschungsprojekt
Meta-Analyse Service Profit Chain

Hogreve, Jens ; Iseke, Anja ; Derfuss, Klaus G. ; Eller, Tönnjes F.:
The Service–Profit Chain: a Meta-Analytic Test of a Comprehensive Theoretical Framework.
In: Journal of Marketing. 81 (2017) 3. - S. 41-61.
ISSN 0022-2429
10.1509/jm.15.0395
(Peer-Review-Journal)

Hogreve, Jens ; Bilstein, Nicola ; Mandl, Leonhard:
Unveiling the Recovery Time Zone of Tolerance: When Time Matters in Service Recovery.
In: Journal of the Academy of Marketing Science. 45 (2017). - S. 866-883.
ISSN 0092-0703
10.1007/s11747-017-0544-7
(Peer-Review-Journal)

Hogreve, Jens ; Eller, Tönnjes F. ; Iseke, Anja ; Derfuss, Klaus G.:
Does the Service Profit Chain Hold True? : A Meta-Analytical Approach.
In: Proceedings of 2013 AMA Winter Marketing Educators' Conference, February 15-17. - Las Vegas, Nevada, 2013
(Begutachteter Beitrag / peer-reviewed paper)

Hogreve, Jens ; Eller, Tönnjes F. ; Iseke, Anja ; Derfuss, Klaus G.:
Does the Service Profit Chain Hold True? : A Meta-Analytical Approach.
In: Proceedings of the 21st Annual Frontiers in Service Conference, June 14 - 17, 2012. - College Park, MD, 2012
(Begutachteter Beitrag / peer-reviewed paper)