Veröffentlichungen "Hagel, Julia"

2022

• Gelbrich, Katja ; Chun, HaeEun Helen ; Kerath, Alina ; Hagel, Julia:
  Increasing customer outcomes through virtual companions in digital services.
  2022
  Veranstaltung: 12th International AMA SERVSIG conference, 16.-18. Juni 2022, Glasgow, UK.
  (Veranstaltungsbeitrag: Kongress/Konferenz/Symposium/Tagung, Moderation/Leitung)

2021

• 

  Hagel, Julia:
  Digital Assistants in E-Services.
  2021
  (Dissertation, 2021, Katholische Universität Eichstätt-Ingolstadt)
• Gelbrich, Katja ; Chun, H. ; Kerath, Alina ; Hagel, Julia:
  Imbuing digital services with a human touch : the positive effects of digital companions.
  2021
  Veranstaltung: 17th International Research Symposium on Advancing Service Research and Practice (QUIS), 12.-15. Januar 2022, Valencia, Spanien.
  (Veranstaltungsbeitrag: Kongress/Konferenz/Symposium/Tagung, Präsentation)
• 

  

  Gelbrich, Katja ; Hagel, Julia ; Orsingher, Chiara:
  Emotional Support from a Digital Assistant in Technology-Mediated Services : Effects on Customer Satisfaction and Behavioral Persistence.
  In: International journal of research in marketing : IJRM. 38 (2021) 1. - S. 176-193.
  ISSN 0167-8116
  10.1016/j.ijresmar.2020.06.004
  (Peer-Review-Journal)

2019

• Hagel, Julia ; Gelbrich, Katja ; Hiermeier, L.:
  The role of the nationality of an automated social presence.
  2019
  Veranstaltung: 28th Annual Frontiers in Service Conference, 18.-21.07.2019, Singapore.
  (Veranstaltungsbeitrag: Kongress/Konferenz/Symposium/Tagung, Paper)

2018

• Gelbrich, Katja ; Hagel, Julia:
  Automated Social Presence in a Digital Service: How a Digital Companion Influences Costumers Satisfaction.
  2018
  Veranstaltung: 15th International Research Conference in Service Management, 10.-13.06.2018, La Londe les Maures, Frankreich.
  (Veranstaltungsbeitrag: Kongress/Konferenz/Symposium/Tagung, Paper)
• Hagel, Julia ; Gelbrich, Katja:
  Creating Automated Social Presence through Digital Companionship.
  2018
  Veranstaltung: 27th Annual Frontiers in Service Conference, 06.-09.09.2018, Austin, TX.
  (Veranstaltungsbeitrag: Kongress/Konferenz/Symposium/Tagung, Paper)

2017

• Gelbrich, Katja ; Hagel, Julia ; Orsingher, Chiara:
  How Anthropomorphized Helpers Increase Customers Outcomes in Smart Service Usage.
  2017
  Veranstaltung: 26th Annual Frontiers in Service Conference, 22.-26.06.2017, New York/USA.
  (Veranstaltungsbeitrag: Kongress/Konferenz/Symposium/Tagung, Präsentation)