Blättern nach Zeitschriften

Hogreve, Jens ; Beierlein, Andrea:
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals.
In: Journal of service management. 34 (2022) 3. - S. 553-579.
ISSN 1757-5818 ; 1757-5826 ; 1758-6704
10.1108/JOSM-07-2021-0247
(Peer-Review-Journal)

Abboud, Liliane ; As'ad, Nabila ; Bilstein, Nicola ; Costers, Annelies ; Henkens, Bieke ; Verleye, Katrien:
From third party to significant other for service encounters: a systematic review on third-party roles and their implications.
In: Journal of service management. 32 (2021) 4. - S. 533-559.
ISSN 1757-5818 ; 1757-5826 ; 1758-6704
10.1108/JOSM-04-2020-0099
(Peer-Review-Journal)

Gäthke, Jana:
The impact of augmented reality on overall service satisfaction in elaborate servicescapes.
In: Journal of service management. 31 (2020) 2. - S. 227-246.
ISSN 1757-5818
10.1108/JOSM-05-2019-0151
(Peer-Review-Journal)

Orsingher, Chiara ; Hogreve, Jens ; Ordanini, Andrea:
Building on the Past : Advancing Theory in Services through Meta-Analysis.
In: Journal of service management. 27 (2016) 1. - S. 37-42.
ISSN 1757-5818
(Peer-Review-Journal)

Benoit (née Moeller), Sabine ; Bilstein, Nicola ; Hogreve, Jens ; Sichtmann, Christina:
Explaining Social Exchanges in Information-Based Online Communities (IBOCs).
In: Journal of service management. (2016).
ISSN 1757-5818
(Peer-Review-Journal)