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    Sincerity of apologies: do it right or don't do it at all

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    Grunenberg, Martina ; Esch, Christopher ; Toussaint, Loren L. ; Maes, Jürgen ; Kals, Elisabeth:
    Sincerity of apologies: do it right or don't do it at all.
    In: The International journal of conflict management : IJCMA. (Juni 2025).
    ISSN 1044-4068 ; 1758-8545

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    Veröffentlichungsstatus: Veröffentlichte Version
    Verfügbar unter folgender Lizenz: Creative Commons: Attribution 4.0 International (CC BY 4.0) Creative Commons: Namensnennung (CC BY 4.0) .
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    Volltext Link zum Volltext (externe URL):
    https://doi.org/10.1108/IJCMA-03-2025-0078

    Kurzfassung/Abstract

    Purpose: This study aims to evaluate how a colleague’s apology following a workplace offense affects victim’s interpersonal motivations, focusing on the apology’s perceived sincerity.
    Design/methodology/approach: Using a between-subjects vignette design, the authors randomly assigned 604 participants to one of three scenarios: no offense, offense without apology and offense with apology. They assessed perceived sincerity and forgiveness, with forgiveness measured using the transgression-related interpersonal motivations scale, that is categorized in benevolence, revenge and avoidance.
    Findings: Apologies significantly increase benevolence while reducing revenge and avoidance. However, sincerity is crucial for forgiveness: apologies perceived as insincere match the ineffectiveness of offering no apology, whereas apologies perceived as sincere notably enhance benevolence and decrease revenge, though they do not reduce avoidance when compared to scenarios without any offense.
    Research limitations/implications: The study’s methodology may affect its ecological validity and does not capture long-term motivational effects. Future research should explore these findings in real-world settings and consider longitudinal studies.
    Practical implications – The findings suggest that managers, human resource professionals and other stakeholders should encourage genuine apologies to foster a forgiving and just workplace culture while preventing offensive behaviors.

    Forschungsprojekte

    KOKO. Konflikt und Kommunikation

    Weitere Angaben

    Publikationsform:Artikel
    Schlagwörter:Transgression-related interpersonal motivations; forgiveness; apology sincerity; workplace conflict; interpersonal offenses
    Sprache des Eintrags:Englisch
    Institutionen der Universität:Philosophisch-Pädagogische Fakultät > Psychologie > Professur für Sozial- und Organisationspsychologie
    DOI / URN / ID:10.1108/IJCMA-03-2025-0078
    Open Access: Freie Zugänglichkeit des Volltexts?:Ja
    Peer-Review-Journal:Ja
    Verlag:Emerald
    Die Zeitschrift ist nachgewiesen in:
    Titel an der KU entstanden:Ja
    KU.edoc-ID:35578
    Eingestellt am: 08. Sep 2025 12:58
    Letzte Änderung: 08. Sep 2025 12:58
    URL zu dieser Anzeige: https://edoc.ku.de/id/eprint/35578/
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