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Ready for take-off? : the dual role of affective and cognitive evaluations in the adoption of Urban Air Mobility services

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Janotta, Frederica ; Hogreve, Jens:
Ready for take-off? : the dual role of affective and cognitive evaluations in the adoption of Urban Air Mobility services.
In: Transportation research. Part A, Policy and practice. 185 (2024): 104122. - 17 S.
ISSN 0965-8564 ; 0191-2607

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Volltext Link zum Volltext (externe URL):
https://doi.org/10.1016/j.tra.2024.104122

Kurzfassung/Abstract

Technological advancements have led to the development of aerial vehicle concepts for passenger transportation, termed “Urban Air Mobility.” Related services could provide more efficient and flexible travel options. However, as flight modes will shift to autonomous operations in the near future, a deeper understanding of consumer perceptions and adoption intentions related to this AI-enabled service will be crucial to its success. Building on dual-process theory, we examine the influence of affective and cognitive considerations in the formation of adoption intentions of autonomous passenger drones. Using Virtual Reality (VR), we manipulate the presence of a pilot onboard the vehicle to assess the influence of human supervision on subsequent adoption intentions using structural equation modeling. In two experimental studies, we show that affective responses exert a stronger influence on adoption intentions than cognitive considerations. Results indicate that some form of human supervision will be crucial to trust formation, especially for risk-averse consumers.

Weitere Angaben

Publikationsform:Artikel
Schlagwörter:Urban Air Mobility; Technology adoption; Automation; Artificial intelligence; Emotions
Virtual reality
Sprache des Eintrags:Englisch
Institutionen der Universität:Wirtschaftswissenschaftliche Fakultät > Betriebswirtschaftslehre > ABWL und Dienstleistungsmanagement
DOI / URN / ID:10.1016/j.tra.2024.104122
Open Access: Freie Zugänglichkeit des Volltexts?:Ja
Peer-Review-Journal:Ja
Verlag:Elsevier
Die Zeitschrift ist nachgewiesen in:
Titel an der KU entstanden:Ja
KU.edoc-ID:33519
Eingestellt am: 17. Jul 2024 09:20
Letzte Änderung: 22. Jul 2024 15:01
URL zu dieser Anzeige: https://edoc.ku.de/id/eprint/33519/
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