"Please remember my mistakes" : why organizations should keep job applicants’ unpleasant online information in reserve

Kurzfassung/Abstract

When hiring new employees, managers often conduct online background checks on applicants. This practice has led many applicants to reach out to legal and technological solutions that render unpleasant online memories forgotten. With this article, we question the effectiveness and social value of approaches aimed at permanently erasing information from the web. Furthermore, we provide practitioners with guidance toward responsible handling of applicant information from the web.
In this conceptual article, we review the literature on organizational memory and interpret it through a philosophical lens by turning to the works of the French philosopher Paul Ricoeur and the French sociologist Maurice Halbwachs.
We conclude that legally or technologically enforced forgetting on the web fails to provide true protection from a memory in a hiring situation, as remembering in an organization is a complex social process that hardly lets a memory disappear completely. As a result, legal and technological approaches that aim at erasing unpleasant memories from the web, represent only an illusion of protection for job applicants. Alternatively, we propose a selection process that makes the erasure of unpleasant memories from the web unnecessary.
Previous literature on organizational memory has already criticized a purely mechanistic view of memory in organizations, by which memories are treated as objects that can be retrieved and deleted on demand. To the best of our knowledge, this is the first article that establishes a connection between organizational memory and the use of online information in selection.