A Research Synthesis on Service Guarantees: What Do We Know and Where Do We Need to Go?

Titelangaben

Hogreve, Jens ; Gremler, Dwayne D.:
A Research Synthesis on Service Guarantees: What Do We Know and Where Do We Need to Go?
In: Proceedings of the 10th International Research Symposium on Service Excellence in Management (QUIS 10). - Orlando, FL, USA : University of Central Florida, Rosen College of Hospitality Management, 2007
ISBN 9780615144139